We will do everything possible to make your stay at Buffalo Bill’s House pleasurable! To ensure you will have a very pleasant experience, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Travel Insurance

We highly recommend that you utilize travel insurance to cover the refund of accommodation costs in case of unforeseen changes to your plans. Please remember, we are making a commitment to you and you are making one to us.

Booking, Rates & Cancellation Policies

It is the responsibility of our guests at the time of booking to consider these policies. Please be sure of your dates and travel plans before you book your stay with us. Once we have committed to hold the entire house for you, we will turn subsequent inquiries away. Due to the intimate size of our establishment and being a small family business, any cancellations & refunds greatly affect us. We appreciate your understanding of our policies as explained below.

Payments: All reservations must be secured with a valid credit card. We accept MasterCard, Visa, American Express, Discover, Diner’s Club, JCB, Google Pay, Apple Pay or Paypal.

Reservation Deposit: To ease the check-in process, the full amount of your stay will be charged to your credit card at the time of booking.

Cancellations, Rescheduling & Refunds: All cancellations (including those made within 24 hours of booking your stay) will incur a $100 cancellation fee plus 5% processing fees. If a cancellation or rescheduling is made 21 calendar days or more before your reservation date, a full refund—less the $100 cancellation fee and 5% processing fees—will be issued, or you may choose to accept a gift certificate for the full amount instead.

However, if a cancellation or rescheduling is made less than 21 calendar days before your reservation date, the full payment will be forfeited and is non-refundable. We encourage all guests to obtain travel insurance coverage to protect against any unforeseen changes in plans.

Additional Explanation: Buffalo Bill’s House is a family-owned small business, and we require guests with confirmed reservations to be responsible for payment of all reserved nights. Since most reservations are made 4–6 months prior to arrival, any changes or cancellations must be made at least 21 days before the reservation date in order for the guest to be released from that responsibility (minus the $100 cancellation fee and 5% processing fees).

This policy applies to all circumstances, including but not limited to personal or family illnesses, accidents, weather conditions, and failure to obtain air or ground transportation, regardless of the cause.

Late Arrivals & Early Departures: While we sympathize with unforeseen circumstances, guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date. If you change your reservation to reduce the number of nights or move them to a different date, we reserve the right to decline a refund for the nights you had originally reserved if you are within twenty one (21) days of arrival.

No-Shows: Any guest who is a no-show and does not formally cancel their reservation will be charged for the entire stay and will forfeit any and all payments made. These funds may not be applied toward a future stay or used as a credit to reschedule at a later date.

Late Bookings: Bookings made within 48 hours of a stay must be made by phone or email. Please call us at 1.833.BUFFBILL (1.833.283.3245) or email stay@buffalobillshouse.com. Otherwise, we encourage you to make your reservation online.

VERY IMPORTANT!

Please DO NOT leave the “Guest” amount at the default number “1”, please put in the exact amount of guests in your party who are staying the night. It is up to the person booking to make sure this step is filled out accurately! The rate changes with the total numbers of guests entered (as discussed in “tier pricing” located above).

If the number of guests entered during booking, is not accurate, either by accident or otherwise, please contact us before your stay. If we aren’t contacted prior to you arrival about the mistake, you and your party will not be allowed to stay at Buffalo Bill’s House upon arrival. (EX. If you booked for 4 guests, but show up with 5 guests in your party, our property manager will be notified and you will be asked to leave the property immediately and forfeit your stay as well as your payment).

Please adhere to the number of guests you claim at booking. Please do not violate this policy.

See our Rates page for detailed pricing for each group.

Children: Children 8 and under do count toward the occupancy limit, but are no charge. Do not enter them as a guest or you will be charged. A pack-n-play is available for babies and toddlers upon request.

Minimum Night Stays: There is no minimum night stays, unless it’s a holiday. A 2-night stay is required during most holidays. (i.e. Labor Day Weekend, Thanksgiving eve & Thanksgiving, Christmas eve & Christmas, New Years eve & New Years Day, Valentines Day weekend, Memorial Day Weekend, & July 4th Weekend)

Check-In & Check-Out

You must be 25 or older to make a reservation at Buffalo Bill’s House.

3:00 PM Check-in time: We will email you a security code within 24 hours of your arrival date to use during your stay which you will enter to disarm and arm the home when you come and go.

11:00 AM Check-out time: You must vacate Buffalo Bill’s House no later than 11:00 AM on your checkout day. Our property manager and housekeepers will arrive shortly after 11:00 AM to inspect the property and begin cleaning services.

When renting Buffalo Bill’s House, you will be renting the entire house for your booked party of up to 4, 6, or 8 guests. There will be no caretaker onsite, and you will check in and out on your own with a security code that will be emailed to you within 24 hours of your arrival date. If you have problems checking in, please call us at 1.833.BUFFBILL (1.833.283.3245)

Additional Policies

Right to Refuse Service: Our establishment is privately owned and operated. Management reserves the right to refuse service to anyone for any reason.

Visitor Policy

Filming/Photography Policy

All photos/video taken must be for PERSONAL USE ONLY! (We welcome posting on your social media, sharing with friends & family, etc)

Under NO CIRCUMSTANCES does Buffalo Bill’s House allow ANY photography and/or videography for PROFESSIONAL USE without a formal written contract! We will exercise our right to prosecute anyone who uses our image, the house or anything within it or on the grounds, without express written permission from us, the owners.

**“PROFESSIONAL USE”** includes publishing photos and/or video content for the promotion of a brand, website, product, service, etc. This also includes shooting any footage for a film, commercial, or ANY other (to be) released material.

If you attempt any “guerilla” filmmaking/photography at the home or property, we will seek prosecution for theft of services to the fullest extent of Pennsylvania Law.

If you wish to shoot professional video footage or schedule a photo shoot at Buffalo Bill’s House, please contact film@buffalobillshouse.com or call 1.833.283.3245 to discuss rates & availability. We do not allow any professional shoots without a formal written contract, and our property manager must be present for all shoots.

Replica Interactive Well Set: Disclaimer & Assumption of Risk

We hope you enjoy the interactive well set! Please follow the below instructions to have a safe & pleasurable experience.

Rules while inside the attraction

• No smoking, eating or drinking inside our interactive well set.

• No sandals, only closed-toed shoes in the well area such as sneakers or work boots.

• Please be aware of your surroundings, no running, horseplay or pushing/shoving.

• Do not remove any props from the well set. Any items removed from the well set will incur a $250 fee.

You will experience ambient sounds, lights, & dark spaces, as well as damp & dirty conditions and uneven terrain with the possibility of a physically demanding environment.

You should not enter if you are pregnant, have problems with claustrophobia, have heart, back or neck conditions, are prone to seizures, have respiratory problems or any other physical or mental limitation that will impair your ability to experience this attraction.

DO NOT ENTER THE WELL SET IF YOU UNDER THE INFLUENCE OF ALCOHOL OR DRUGS

Visitors to Buffalo Bill’s House understand that there is an inherent risk in entering our interactive well set. In consideration and acceptance of visiting and/or staying at Buffalo Bill’s House, visitors agree to release the owners from any liability for harm, injury, death or expense that may arise directly or indirectly from visiting or staying overnight at Buffalo Bill’s House.

Pets and Animals: We love pets, but regret that we are not able to permit pets of any kind, as some guests may be allergic to them. Guests bringing pets into Buffalo Bill’s House will be asked to leave immediately and be charged a minimum $250 fee to return any room to a pet free status. Please note we will require appropriate documentation for all service animals before booking/Check-in.

Smoking & Candle Burning: There is absolutely no smoking allowed inside the house. This includes vaping, cigarettes or any other form of tobacco or marijuana. All are expressly forbidden. Due to country fire ordinances, we do not allow smoking or incense/candle burning in Buffalo Bill’s House. If there is any evidence of smoke detected in your room or any part of Buffalo Bill’s House, you will be charged a minimum $250 fee to return any room to a non-smoking status.

Fireplaces: While there are three fireplaces in Buffalo Bill’s House, due to county fire ordinances, we do not allow use of the fireplaces. If you would like to have a fire, there is a firepit in the backyard to enjoy!

Damages and Missing Items: Any damages, stains, missing items, or broken items occurring during the stay will be the full financial responsibility of the booking guest, including anyone in the party of the booking guest. Any special clean-up resulting from damages caused by the guests will be charged to the credit card on file. Charges may need to be applied after guest departure as deemed necessary by the management. Please report all spills and/or damages to management promptly. Our property manager and housekeepers have a detailed comprehensive list of every item in the house. They will arrive shortly after 11:00 AM on your checkout day to asses the property and if anything is missing we will be notified and we will seek prosecution against you to the fullest extent of Pennsylvania law.

Items Left Behind: If you leave something behind, please contact us and we will be happy to ship it back to you at the shipping cost plus a handling fee.

Security Cameras: Please be aware that there are cameras for security purposes around the perimeter of Buffalo Bill’s House and the outdoor property. These cameras are in use 24 hours a day and are professionally monitored. DO NOT TOUCH, REMOVE, OR CHANGE VIEWING ANGLES OF ANY OF THE CAMERAS. There are NO cameras inside Buffalo Bill’s House.

Quiet Hours: 9:00 PM – 7:00 AM. During these hours please be respectful of our neighbors when playing music, watching television and enjoying the outdoor areas of our property. If we receive complaints of excessive noise, the property manager will be notified and you will be asked to leave, forfeiting your stay as well as your payment.

Decibal monitor: Please be aware that there is a decibal monitor located inside Buffalo Bill’s House to monitor unwanted parties and excessive noise. It will NOT record any conversations and only alert us when the decibal is too high. This is to keep our guests safe and to respect our neighbors. Please be respectful of our neighbors when playing music, watching television and enjoying the outdoor areas of our property. If we receive complaints of excessive noise, the property manager will be notified. He will personally visit the home and you will be asked to leave, forfeiting your stay as well as your payment.

Still have questions?

Please see our FAQ before booking your stay with us.