Booking, Check-In/Check-Out, Cancellation Policies, Terms and Conditions
We will do everything possible to make your stay at Buffalo Bill’s House! To ensure you will have a very pleasant experience, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.
Booking, Rates & Cancellation Policies
It is the responsibility of our guests at the time of booking to consider these policies. Please be sure of your dates and travel plans before you book your stay with us. Once we have committed to hold a room for you, we will turn subsequent inquiries away. Due to the intimate size of our establishment, any cancellations greatly affect us. We appreciate your understanding of our policies as explained below.
Payments: All reservations must be secured with a valid credit card. We accept MasterCard, Visa, American Express and Discover credit cards.
Reservation Deposit: To ease the check-in process the full amount of your stay will be charged to your credit card at the time of booking. You will still need to provide a photo of the credit card used for booking before your booking is approved to cover any incidentals and damages.
Cancellations & Refunds:All cancellations will incur a $50 processing fee and 10% re-booking fee. If a cancellation is made with in less than fourteen (14) calendar days of your reservation date, and we are able to re-book the room, a full refund, less the $50 processing fee and 10% re-booking fee, will be extended. However, if a cancellation is made with in less than fourteen (14) calendar days, and we are unable to re-book the room, the full payment will be forfeited and not refunded.
Because we are a small establishment, we must require that guests be responsible for payment of all nights reserved with a confirmed reservation. Since most of our reservations are made 6 to 8 weeks in advance of arrival, changes or cancellations require 14 days notice for the guest to be released of such responsibility. This includes, but is not limited to, personal and family illnesses, accidents and also includes failure to obtain air or ground transportation, regardless of the cause of the failure. However, if a cancellation is requested less than 14 days in advance of the reservation date, a refund of payment may still be made, but ONLY if we are able to successfully re-book the reserved room(s) to another guest. In all cases of cancellation, a $50 processing fee and 10% re-booking fee will be charged. For these reasons, we highly recommend that you contact your travel agent or credit card company regarding trip cancellation insuranceto cover refund of accommodations costs in case of unforeseen changes to your plans. Please remember, we are making a commitment to you and you are making one to us.
Late Arrivals & Early Departures: While we sympathize with unforeseen circumstances, guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date. If you change your reservation to reduce the number of nights or move them to a different date, we reserve the right to decline a refund for the nights you had originally reserved if you are within fourteen days of arrival.
No-Shows: A no show that does not cancel will be charged for the entire stay for all rooms that were booked and forfeit any and all payments. These funds may not be used as a “balance” to reschedule at a later date.
Late Bookings: Bookings made within 48 hours of stay must be made by phone or in person. Otherwise, we encourage you to make your reservation online.
Room Rates: Rates are quoted per night and per group of 4,6 or 8 guests excluding applicable room taxes and seasonal rates.
Minimum Night Stays: There is no minimum night stays, unless it’s a holiday. A 2-night stay is required during holidays.
Check-In & Check-Out
Credit Card and ID: A photo of the credit card used for booking and photo ID are required to be sent to us before we approve your booking. You must be 25 or older to make a reservation at Buffalo Bill’s House.
Check-in time: is 3:00 PM to 8:00 PM. Please DO NOT check in later, the reason for this is to respect our neighbors and we will need to be available if you need any guidance with entering the security code during check-in, . We will send you a code to use during your stay which you will enter to unalarm and alarm the home when you come and go.
Late Check-ins: Just as you would expect your room to be ready at check-in time, we are counting on you to arrive as close to the specified time as possible. Please e-mail (firstname.lastname@example.org) or call us (216-789-8736) to let us know if your scheduled arrival time has changed.
Check-out time: is 11:00 am. Late check-out may be available if there is no reservation for your room that evening. An additional fee will be charged to your credit card for any late check-outs.
Rates/Policies: Rates and policies are subject to change at any time and vary during seasonal periods and special events.
Right to Refuse Service: Our establishment is privately owned and operated. Management reserves the right to refuse service to anyone for any reason.
When renting Buffalo Bill’s House, you will be renting the entire house for your booked party of 4,6, or 8 guests. There will be no caretaker onsite, and breakfast will not be served.
Visitor Policy: Rates are only for the number of guests booked (4,6, or 8 guests). No additional guests are allowed on property at any time without prior approval. No sleeping bags, air mattresses or cots can be brought into the rooms. Violation will result in a $200 fee per additional guest per occurrence.
Pets and Animals: We love pets, but regret that we are not able to permit pets of any kind, as some guests may be allergic to them. Guests bringing pets into Buffalo Bill’s House will be asked to leave immediately and be charged a minimum $250 fee to return any room to a pet free status. Please note we will require appropriate documentation for all service animals.
Smoking & Candle Burning: There is no smoking (this includes vaping or any other form of tobacco) allowed inside. Due to country fire ordinances, we do not allow smoking or incense/candle burning in Buffalo Bill’s House. If there is any evidence of smoke detected in your room or any part of Buffalo Bill’s House, you charged a minimum $250 fee to return any room to a non-smoking status.
Damages and Missing Items: Any damages, stains, missing items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting from damages caused by the guests will be charged to the credit card on file. Charges may need to be applied after guest departure as deemed necessary by the management. Please report all spills and/or damages to management promptly.
Any items Left Behind: If you leave something behind, please contact us and we will be happy to ship it back to you at the shipping cost plus a handling fee.
Security Cameras: Please be aware that there are cameras for security purposes around the perimeter of Buffalo Bill’s property. There are NO cameras inside Buffalo Bill’s House.
Decibal monitor: Please be aware that there is a decibal monitor located inside Buffalo Bill’s House to monitor unwanted parties. It will NOT record any conversations and only alert us when the decibal is too high. This is to keep our guests safe and to respect our neighbors.