Shipping & Exchanges

Shipping

Most orders are shipped within 48 hours, but may occasionally be delayed a few days. Shipping times quoted are the approximate delivery time once your package reach the shipping carrier. If you need an item in a rush, please contact us at shop@buffalobillshouse.com. Thank you for your patience.

Exchanges

Our exchange policy is for t-shirts and hoodies and only  lasts 7 days. If more than 7 days have passed since your purchase, we can’t offer you an exchange. You will be responsible for your own shipping costs when exchanging your t-shirt or hoodie and receiving the new size. Shipping costs are non-refundable.

To be eligible for an exchange, your t-shirt or hoodie must be unused and in the same condition that you received it.

Coffee Mugs can also be exchanged within 7 days of purchase, if the item arrives broken. We package Coffee Mugs very securely with bubble wrap and fragile stickers on the packaging. We have not had any issues with them arriving broken. If it does arrive broken, please take a picture of the coffee mug and send the picture to shop@buffalobillshouse.com as soon as you receive your broken mug. If more than 7 days have passed since your purchase, we can’t offer you an exchange.

Several of our goods are exempt from being exchanged or returned. Such as our body lotion, lip balm, enamel pin, magnet, stickers, tote bags, Precious plush animal and face masks. Those items are final sale.

Additional non-returnable items:

  • Gift certificates

To complete your t-shirt or hoodie exchange, we require a receipt or proof of purchase.

Shipping Exchange

To exchange your product, please email shop@buffalobillshouse.com with original email receipt. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged t-shirt and/or coffee mug to reach you may vary.If you are exchanging a t-shirt or hoodie, you may consider using a trackable shipping service. We don’t guarantee that we will receive your exchanged item.

Need help?

Contact us at shop@buffalobillshouse.com for questions related to exchanges.
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