Our exchange policy is for t-shirts and hoodies and only  lasts 7 days. If more than 7 days have passed since your purchase, we can’t offer you an exchange. You will be responsible for your own shipping costs when exchanging your t-shirt or hoodie and receiving the new size. Shipping costs are non-refundable.

To be eligible for an exchange, your t-shirt or hoodie must be unused and in the same condition that you received it.

Coffee Mugs can also be exchanged within 7 days of purchase, if the item arrives broken. We package Coffee Mugs very securely with bubble wrap and fragile stickers on the packaging. We have not had any issues with them arriving broken. If it does arrive broken, please take a picture of the coffee mug and send the picture to shop@buffalobillshouse.com as soon as you receive your broken mug. If more than 7 days have passed since your purchase, we can’t offer you an exchange.

Several of our goods are exempt from being exchanged or returned. Such as our body lotion, lip balm, enamel pin, magnet, stickers, tote bags, Precious plush animal and face masks. Those items are final sale.

Additional non-returnable items:

• Gift certificates

To complete your t-shirt or hoodie exchange, we require a receipt or proof of purchase.